Table 2 Normalized Score Results, all questions (0 = worst, 100 = best)

While your child was in this hospital’s Emergency Room, were you kept informed about what was being done for your child?

During this hospital stay, how often did your child’s nurses listen carefully to your child?

During this hospital stay, how often did your child’s nurses explain things in a way that was easy for your child to understand?

During this hospital stay, how often did your child’s nurses encourage your child to ask questions?

During this hospital stay, how often did your child’s doctors listen carefully to your child?

During this hospital stay, how often did your child’s doctors explain things in a way that was easy for your child to understand?

During this hospital stay, how often did your child’s doctors encourage your child to ask questions?

c

During this hospital stay, how often did your child’s nurses listen carefully to you?

b, c

During this hospital stay, how often did your child’s nurses explain things to you in a way that was easy to understand?

c

During this hospital stay, how often did your child’s nurses treat you with courtesy and respect?

c

During this hospital stay, how often did your child’s doctors listen carefully to you?

a, c

During this hospital stay, how often did your child’s doctors explain things to you in a way that was easy to understand?

c

During this hospital stay, how often did your child’s doctors treat you with courtesy and respect?

c

During this hospital stay, how often were you given as much privacy as you wanted when discussing your child’s care with providers?

Things that a family might know best about a child include how the child usually acts, what makes the child comfortable, and how to calm the child’s fears. During this hospital stay, did providers ask you about these types of things?

During this hospital stay, how often did providers talk with and act toward your child in a way that was right for your child’s age?

During this hospital stay, how often did healthcare providers introduce themselves and explain their roles?

During this hospital stay, how often did healthcare providers have a good understanding of your child’s condition and/or medical history?

During this hospital stay, how often did healthcare providers follow up on your concerns and observations?

During the first day of this hospital stay, were you asked to list or review all of the prescription medicines your child was taking at home?

During the first day of this hospital stay, were you asked to list or review all of the vitamins, herbal medicines, and over the counter medicines your child was taking at home?

a

During this hospital stay, how often would you say that the healthcare providers worked together to give the healthcare your child needed?

a, c

During this hospital stay, how often did healthcare providers keep you informed about what was being done for your child?

How often did providers give you as much information as you wanted about the results of these tests?

c

After pressing the call button, how often was help given as soon as you or your child wanted it?

Before giving your child any medicine, how often did providers or other hospital staff check your child’s wristband or confirm his or her identity in some other way?

a, b

During this hospital stay, did providers or other hospital staff tell you how to report if you had any concerns about mistakes in your child’s health care?

c

During this hospital stay, did providers or other hospital staff ask about your child’s pain as often as your child needed?

During this hospital stay, how often did the healthcare providers do everything they could to help your child with his or her pain?

During this hospital stay, did you feel you were appropriately involved in decision making about your child’s treatment/care?

During this hospital stay, did you have a clear understanding about your role in caring for your child?

During this hospital stay, how often were your child’s room and bathroom kept clean?

b, c

During this hospital stay, how often was the area around your child’s room quiet at night?

c

During this hospital stay, did the hospital have things available for your child that were right for your child’s age?

a, b

Before your child left the hospital, did a provider ask you if you had any concerns about whether your child was ready to leave?

b

Before your child left the hospital, did a provider talk with you as much as you wanted about how to care for your child’s health after leaving the hospital?

c

Before your child left the hospital, did a provider or hospital pharmacist explain in a way that was easy to understand how your child should take these new medicines after leaving the hospital?

Before your child left the hospital, did a provider or hospital pharmacist explain in a way that was easy to understand about possible side effects of these new medicines?

Before your child left the hospital, did a provider explain in a way that was easy to understand when your child could return to his or her regular activities?

Before your child left the hospital, did a provider explain in a way that was easy to understand what symptoms or health problems to look out for after your child left the hospital?

Before your child left the hospital, did you get information in writing about what symptoms or health problems to look out for after your child left the hospital?

During this hospital stay, how often did providers involve your child in discussions about his or her health care?

Before your child left the hospital, did a provider ask your child if he or she had any concerns about whether he or she was ready to leave?

Before your child left the hospital, did a provider talk to your child about how to take care of his or her health after leaving the hospital?

Using any number from 0 to 10, where 0 is the worst hospital possible and 10 is the best hospital possible, what number would you use to rate this hospital during your child’s stay? (8, 9, 10 Top Box)

c

Using any number from 0 to 10, where 0 is the worst possible nursing care and 10 is the best possible nursing care, what number would you give the care your child got from the nurses who treated him or her?

Using any number from 0 to 10 where 0 is the worst possible care and 10 is the best possible care, what number would you give the care your child got from all the doctors who treated him or her?

Would you recommend this hospital to your friends and family?