Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey of experiences with ambulatory healthcare for Asians and non-Hispanic Whites in the United States

Journal of Patient-Reported Outcomes

Table 4 Standardized factor loadings and standard errors for CAHPS clinician and group adult visit survey 1.0 items

Factor/Composite items	Factor loadings	Standard Error
Physician communication and global ratings
1 Explained things in a way that was easy to understand	0.90	0.001
2 Listened carefully	0.96	0.001
3 Gave easy to understand instructions	0.89	0.001
4 Was knowledgeable about medical history	0.78	0.002
5 Showed respect	0.96	0.001
6 Spent enough time	0.88	0.001
7 Rating a doctor	0.84	0.001
8 Recommending a doctor to friends/family	0.92	0.001
Access
1 Timely appointment for urgent care	0.88	0.002
2 Timely appointment for check-up or routine care	0.84	0.002
3 Received answer to medical questions the same day, regular hours	0.78	0.003
4 Received answer to medical questions timely, after regular hours	0.83	0.006
5 Was seen within 15 min of appointment time	0.57	0.002
Office staff
1 Was helpful	0.98	0.003
2 Treated with courtesy and respect	0.94	0.003

Estimated correlations among factors were: Physician communication and global ratings with access (r = 0.60) and office staff (r = 0.46); Access with office staff (r = 0.51)