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Table 4 Standardized factor loadings and standard errors for CAHPS clinician and group adult visit survey 1.0 items

From: Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey of experiences with ambulatory healthcare for Asians and non-Hispanic Whites in the United States

Factor/Composite items Factor loadings Standard Error
Physician communication and global ratings
1 Explained things in a way that was easy to understand 0.90 0.001
2 Listened carefully 0.96 0.001
3 Gave easy to understand instructions 0.89 0.001
4 Was knowledgeable about medical history 0.78 0.002
5 Showed respect 0.96 0.001
6 Spent enough time 0.88 0.001
7 Rating a doctor 0.84 0.001
8 Recommending a doctor to friends/family 0.92 0.001
Access
1 Timely appointment for urgent care 0.88 0.002
2 Timely appointment for check-up or routine care 0.84 0.002
3 Received answer to medical questions the same day, regular hours 0.78 0.003
4 Received answer to medical questions timely, after regular hours 0.83 0.006
5 Was seen within 15 min of appointment time 0.57 0.002
Office staff
1 Was helpful 0.98 0.003
2 Treated with courtesy and respect 0.94 0.003
  1. Estimated correlations among factors were: Physician communication and global ratings with access (r = 0.60) and office staff (r = 0.46); Access with office staff (r = 0.51)
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