Table 7 Identified pains and (desired) gains for ‘what to do with outcomes’

What to do with outcomes

▪ Little is done with outcomes, not transparent (I,F,P)

▪ No concrete points-of-improvement are being formed (I,F,P)

▪ Difficult jargon used in discussing outcomes of measurement (I)

▪ Outcomes do not reflect content evaluation (I)

▪ Outcomes only discussed by district nurse with direct caregiver (F)

▪ Unrealistic expectations of outcomes (F)

▪ Unrelated outcomes to nursing or personal care services (F)

▪ Only extreme outcomes are communicated in teams (P)

▪ Provide client insight into evaluation with both verbal and written outcomes (I)

▪ Discover specific points-of-attention for client (I)

▪ Discuss outcomes of evaluation with district nurses (F)

▪ Evaluation not aimed to solve all care difficulties, but rather to discuss them (F)

Desired gains

▪ Help stimulate caregiver to reflect on care provision (F,P)

▪ Discuss outcome evaluation in team and decide what to feedback to client (I,P)

▪ Share outcomes in team to define point-of-actions together (F, P)

▪ Help caregiver to check for unrecognized assumptions or biases in care process (F)

▪ Give daily update on positive and negative experiences in team (F)

▪ Access client file and outcomes remotely (F)

▪ Create client awareness for organizational restrictions on care services (F)

▪ Share outcomes evaluation in organization in multiple formats (e.g. figures and practical solutions) (P)