Table 3 Education and training needs for integrating PROMs and PREMs
Roles | Education required | Outcome |
|---|---|---|
Everyone | Importance of patient-reported measures and how they are used at the individual and system level to improve care. This should include concrete examples of how this type of data has been used in the past | Buy-in |
Communicate the strategy for how PROMs and PREMs data will be used | Buy-in and trust | |
Basic understanding of the workflows around PROMs and PREMs collection and uploading to chart | Increase quality and rates of response | |
Clinical staff | Education about the PROMs and PREMs themselves (e.g., what constructs are being measured, what questions are being asked, which types of patients the PROM appropriate for, how to score and interpret scores) | PROMs used and interpreted as intended |
How to introduce and convey importance of PROMs and PREMs to patients and families | Increase patient and family motivation to complete | |
How to use information from PROMs in care planning | Increase relevance for clinicians, motivation to collect PROMs | |
How to include PROM results in their conversations with patients and families | Increase patient and family motivation to complete | |
Support staff | Good understanding of PROMs workflows, i.e., how and when to collect PROMs (which PROMs for which patients) and how to upload to the patients’ chart and/or central database. They should be familiar with the PROMs so that they can answer questions from patients that may come up | Increase confidence of support staff, increase quality and rates of response |
Managers | Training on how to access and interpret results | Appropriate interpretations of data |
Analysts | How to score and interpret PROMs and PREMs | Appropriate interpretations in reporting |
Clinical staff and/or implementation teams | How to choose appropriate measures | Measures relevant to the population are chosen |
Patient and families | How to fill out measures | Increase quality and rates of response |
Importance of patient-reported measures and how they will be used in their care and at the system level | Increase patient and family motivation to complete |