Dimension | Benefit | Concern |
---|---|---|
Digital services that suit individual needs | Increased patient convenience | Not fit for smartphone |
Unused potential of the system | ||
Motivated to engage with digital services | Holistic care | Miss updates from hospital |
Informing consultations | No control on next appointment—being lost in the system | |
Feel understood and supported by healthcare providers | Prioritising hospital resources | Fear of being forgotton in the system |
Need for “life-line” | ||
Feel safe and in control | Data is used in proper way | Is data used in proper way? |
Understanding of health concepts and language | Learning from the PRO questions | Difficulties with free text field |
Emotional distress | Compare with others | Compare with others |
Increased anxiety | ||
Self-monitoring and insight | Hard to assess symptoms | |
Ability to actively engage with digital services | Need to be able to use computers or smartphone |