Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey of experiences with ambulatory healthcare for Asians and non-Hispanic Whites in the United States

Journal of Patient-Reported Outcomes

Table 3 Means and standard deviations for the five dependent variables in the CAHPS clinician and group adult visit survey 1.0

Composites	Total sample	Asian-Americans	Non-Hispanic Whites
Access
Mean	78.69	68.76	79.89
Std. Dev.	23.99	26.74	23.09
N	263,737	5098	215,719
Communication
Mean	94.15	93.11	94.47
Std. Dev.	14.69	15.22	14.16
N	265,783	5144	217,101
Office
Mean	94.70	90.95	95.09
Std. Dev.	15.67	19.44	15.06
N	258,785	5091	213,493
Rating a doctor
Mean	91.25	88.60	91.41
Std. Dev.	14.16	15.47	13.74
N	263,216	5089	215,535
Recommending to friends/family
Mean	92.93	89.36	93.32
Std. Dev.	20.92	24.45	20.31
N	257,813	5056	212,384

All were scaled on a 0–100 possible range and the observed minimum and maximum were 0 and 100 for each variable