Skip to main content

Table 2 CAHPS clinician and group adult visit survey 1.0 reports and ratings of care items

From: Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey of experiences with ambulatory healthcare for Asians and non-Hispanic Whites in the United States

Physician communication and global ratings
 1. During your most recent visit, did this doctor explain things in a way that was easy to understand?
 2. During your most recent visit, did this doctor listen carefully to you?
 3. During your most recent visit, did this doctor give you easy to understand instructions about taking care of these health problems or concerns?
 4. During your most recent visit, did this doctor seem to know the important information about your medical history?
 5. During your most recent visit, did this doctor show respect for what you had to say?
 6. During your most recent visit, did this doctor spend enough time with you?
 7. Using any number from 0 to 10, where 0 is the worst doctor possible and 10 is the best doctor possible, what number would you use to rate this doctor?
 8. Would you recommend this doctor’s office to your family and friends?
Access to care
 1. In the last 12 months, when you phoned this doctor’s office to get an appointment for care you needed right away, how often did you get an appointment as soon as you thought you needed?
 2. In the last 12 months, when you made an appointment for a check-up or routine care with this doctor, how often did you get an appointment as soon as you thought you needed?
 3. In the last 12 months, when you phoned this doctor’s office during regular office hours, how often did you get an answer to your medical question that same day?
 4. In the last 12 months, when you phoned this doctor’s office after regular office hours, how often did you get an answer to your medical question as soon as you needed?
 5. Wait time includes time spent in the waiting room and exam room. In the last 12 months, how often did you see this doctor within 15 min of your appointment time?
Office staff courtesy and helpfulness
 1. During your most recent visit, were clerks and receptionists at this doctor’s office as helpful as you thought they should be?
 2. During your most recent visit, did clerks and receptionists at this doctor’s office treat you with courtesy and respect?
  1. First six items in physician communication and global ratings, both items in office staff courtesy and helpfulness and the recommending doctor to friends/family question use a three-response option scale (Yes, definitely; Yes, somewhat; No). Access to care composite items use a four-response option scale (Never, Sometimes, Usually, Always). The doctor rating question uses a 0–10 response scale
\