Table 8 Identified pains and (desired) gains for ‘prerequisites for evaluating’

Prerequisites for evaluations

▪ Bad communication between caregivers in home care teams (F)

▪ No space and culture to discuss client experiences in team (F)

▪ Low literacy and self-reflection skills of clients (F)

▪ No evaluation moment because of costs (P)

▪ Missing communication skills evaluator (P)

Desired gains:

▪ Individual coaching and support in team to conduct evaluations (I)

▪ Create supportive atmosphere in team (P)

▪ Foster professionalism and skills to conduct conversations (P)

▪ Gain skills in writing outcomes evaluation reports (P)