Table 6 Identified pains and (desired) gains ‘what motivates to evaluate’

What motivates one to evaluate

▪ Evaluating is seen as complaining (C,I,F)

▪ Experienced lack of motivation to evaluate (F,P)

▪ Experienced duplications when formally evaluating (F,P)

▪ Difficulties expressing experiences and being sincere (I,F)

▪ Feel not being heard by caregiver (C)

▪ Feel burdened discussing organizational issues (I)

▪ Being on your own as caregiver in home environment (F)

▪ Experienced having to be more involved with their own clients in sheltered housing vs. community (P)

▪ Not part of care process or professional community (P)

▪ Feels good to talk about care experience (C)

▪ Sharing care experiences is good for involving client in care process (F)

▪ Show understanding and taking changes seriously (F)

Desired gains

▪ Evaluate anonymously (I,F)

▪ Team ownership and bottom-up support for tools (F,P)

▪ Build toward relationship with evaluator (I)

▪ Share mutual appreciation between caregivers (I)

▪ Share responsibility to provide good care for client (F)

▪ Bring relevant quality themes under attention of caregivers (P)