Category | Pains | Gains |
---|---|---|
What motivates one to evaluate | ▪ Evaluating is seen as complaining (C,I,F) ▪ Experienced lack of motivation to evaluate (F,P) ▪ Experienced duplications when formally evaluating (F,P) ▪ Difficulties expressing experiences and being sincere (I,F) ▪ Feel not being heard by caregiver (C) ▪ Feel burdened discussing organizational issues (I) ▪ Being on your own as caregiver in home environment (F) ▪ Experienced having to be more involved with their own clients in sheltered housing vs. community (P) ▪ Not part of care process or professional community (P) | ▪ Feels good to talk about care experience (C) ▪ Sharing care experiences is good for involving client in care process (F) ▪ Show understanding and taking changes seriously (F) Desired gains ▪ Evaluate anonymously (I,F) ▪ Team ownership and bottom-up support for tools (F,P) ▪ Build toward relationship with evaluator (I) ▪ Share mutual appreciation between caregivers (I) ▪ Share responsibility to provide good care for client (F) ▪ Bring relevant quality themes under attention of caregivers (P) |