Table 5 Identified pains and (desired) gains for ‘how to evaluate’

How to evaluate

▪ Difficulties finding time to use, analyze, and document existing evaluation methods (I,F,P)

▪ Not suitable with ongoing care process, creating worry that client will be treated as new and unknown (F,P)

▪ Missing supportive methods to evaluate (F,P)

▪ Physical properties of evaluation on paper (F)

▪ Provide only snapshot of client (P)

▪ Current questions asked are too broad, leaves room for too many interpretations (P)

▪ Patient file as starting point evaluation (F)

▪ Room for humor during evaluation (F)

▪ Adjusting way of evaluating to understanding client (F)

Desired gains

▪ Sharing experiences during conversation (C,F)

▪ Discussing multiple subjects and look beyond standard quality indicators (F,P)

▪ Sharing expectations of care services (F)

▪ Ability to evaluate anonymously by mail (I)

▪ Visually supporting method to evaluate (F)

▪ Interactive application (F)

▪ Measurement should connect to existing ICT platforms (P)