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Table 3 Identified pains and (desired) gains for ‘when to evaluate’

From: The needs of key-stakeholders for evaluating client’s experienced quality of home care: a qualitative approach

Category

Pains

Gains

When to evaluate

▪ Too few evaluation moments, especially during complex care (I,P)

▪ Difficult finding appropriate moment to evaluate (I)

▪ Not knowing when to evaluate (F)

▪ Taking opportunity for evaluating when required (C,I,F)

▪ Starting evaluation based on signals from other caregivers (F)

▪ Starting evaluation based on own experiences as caregiver (F)

Desired gains

Reminder of the next evaluation (F)

Mandatory for each new client (F)

Evaluate at set intervals (F)

  1. Mentioned by C Clients, I Informal caregivers, F formal caregivers, P managers/policy officers