Table 1 A priori themes and operational definitions, based on the VPC [27]

Goals

Purposes or tasks that key-stakeholders strive to satisfy by measuring experienced QoC. These were categorized in the following three categories:

1) understand and improve the primary care process for individual clients;

2) learn and improve the performance of home care teams based on the outcomes of quality measurements;

3) use outcomes for external accountability, transparency, and generally improve organizational service provision [20].

Pains

Drawbacks of current methods to measure QoC, negative emotions, undesired situations, or risks key-stakeholders have experienced before, during, or after fulfilling the goals.

Gains

Benefits of current methods and desires in measuring QoC.