Table 5 Association between hospital related factors and patient satisfaction (n = 206)
Characteristics | Unsatisfied | Satisfied | P-value | OR | 95% CI |
|---|---|---|---|---|---|
First visit | |||||
Yes | 29 (56.9) | 22 (43.1) | 0.107 | ||
No | 68 (43.9) | 87 (56.1) | |||
Knowledge of hospital | |||||
Friends/family | 75 (44.1) | 95 (55.9) | 0.220 | ||
Newspaper/radio | 6 (50.0) | 6 (50.0) | |||
Internet | 7 (63.6) | 4 (36.4) | |||
Others (Self) | 9 (69.2) | 4 (30.8) | |||
Main reason to visit | |||||
Good quality | 41 (46.6) | 47 (53.4) | 0.020* | 1.570 | 0.825–2.989 |
Near | 11 (55.0) | 9 (45.0) | |||
Referred | 9 (64.3) | 5 (35.7) | |||
Relatives’ suggestion | 25 (35.7) | 45 (64.3) | |||
Others | 11 (78.6) | 3 (21.4) | |||
Other HF before | |||||
Yes | 46 (40.7) | 67 (59.3) | 0.043* | 1.769 | 1.016–3.080 |
No | 51 (54.8) | 42 (45.2) | |||
HF visited before (n = 113) | |||||
Public | 19 (37.3) | 32 (62.7) | 0.104 | ||
Private | 27 (43.5) | 35 (56.5) | |||
Visit due to proximity | |||||
Yes | 22 (44.9) | 27 (55.1) | 0.725 | ||
No | 75 (47.8) | 82 (52.2) | |||
Waiting time | |||||
1 h and less | 66 (47.5) | 73 (52.5) | 0.870 | ||
More than 1 h | 31 (46.3) | 36 (53.7) | |||
OPD time | |||||
Yes | 74 (41.3) | 105 (58.7) | 0.001** | 8.159 | 2.709–24.576 |
No | 23 (85.2) | 4 (14.8) | |||