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Table 4 Association between sociodemographic factors and patient satisfaction (n = 206)

From: Patient satisfaction and their determinants in outpatient department of a tertiary public hospital in Nepal: a cross-sectional study

Characteristics

Unsatisfied

Satisfied

P-value

OR

95% CI

Age

≤32

59 (56.2)

46 (43.8)

0.008**

3.073

1.302–7.253

>32

38 (37.6)

63 (62.4)

   

Gender

Male

50 (47.6)

55 (52.4)

0.876

  

Female

47 (46.5)

54 (53.5)

   

Ethnicity

Brahmin/Chhetri

44 (48.9)

46 (51.1)

0.588

  

Dalit

6 (33.3)

12 (66.7)

   

Janajati

44 (48.9)

46 (51.1)

   

Madhesi

2 (66.33)

1 (33.33)

   

Muslim

0 (0.0)

1 (100)

   

Others

1 (50.0)

1 (50.0)

   

Religion

Hindu

68 (44.7)

84 (55.3)

0.338

  

Buddhist

15 (45.5)

18 (54.5)

   

Christian

11 (73.3)

4 (26.7)

   

Muslim

1 (50.0)

1 (50.0)

   

Others

2 (50.0)

2 (50.0)

   

Residence

Rural

53 (54.6)

44 (45.4)

0.001***

4.871

2.150–11.038

Urban

44 (40.4)

65 (59.6)

   

Education

Higher education

29 (50.0)

29 (50.0)

0.550

  

Illiterate

12 (60.0)

8 (40.0)

   

Literate

11 (37.9)

18 (62.1)

   

Primary level

17 (50.0)

17 (50.0)

   

Secondary level

28 (43.1)

37 (56.9)

   

Marital status

Married

63 (45.0)

77 (55.0)

0.092

  

Unmarried

33 (53.2)

29 (46.8)

   

Widow

1 (25.0)

3 (75.0)

   

Occupation

Agriculture

20 (45.5)

24 (54.5)

0.019*

0.448

0.147–1.364

Business

16 (34.8)

30 (65.2)

   

Housewife

17 (37.0)

29 (63.0)

   

Others

26 (66.7)

13 (33.3)

   

Service

18 (58.1)

13 (41.9)

   

Income

Lowest

19 (46.34)

22 (53.65)

0.014*

1.152

0.339–3.915

Second

23 (41.81)

32 (58.18)

   

Middle

18 (51.43)

17 (48.57)

   

Fourth

4 (50.0)

4 (50.0)

   

Highest

6 (42.85)

8 (57.14)

   

Time to reach HF

Less than 30 min

14 (53.8)

12 (46.2)

0.013*

3.890

1.282–11.799

30–60 min

44 (51.8)

41 (48.2)

   

More than 1 h

39 (41.1)

56 (58.9)

   

Health insurance

Yes

19 (47.9)

24 (52.1)

0.017*

0.214

0.057–0.086

No

78 (44.2)

85 (55.8)

   
  1. Figure in parenthesis shows percentage
  2. *p-value less than 0.05 at 5% level of significance
  3. **p-value less than 0.01 at 5% level of significance
  4. ***p-value less than or equal to 0.001 at 5% level of significance