Table 2 Participant Feedback, Preferences, and Time Requirements
Datacubed | Chatbot | Alexa | |
|---|---|---|---|
Preferred platform, n (%) | 20 (83) | 3 (13) | 1 (4) |
Average daily time requirements,a min | 5 | 5–8 | 10–15 |
User feedback | |||
Positive aspects and preferred features | Ability to answer questions at participants’ desired speed; ease of use; device portability; convenience | Simple interface; some users appreciated the slow scrolling speed | May be beneficial for those with limited mobility or visual impairments |
Negative aspects | Some participants noted that creating avatars and earning gems made the experience feel too informal | Slow speed | Slow speed; participants reported frustration with having to repeat response options verbatim |
Suggestions for improvement | Ability to modify reminders and notifications; addition of more purchases for participants’ avatar and more goals to achieve | Ability to modify reminders and notifications; adjustable scrolling speed or self-scrolling feature | Ability to modify reminders and notifications; provision of a preconfigured speaker and physical script to initiate questions; ability to choose an answer without repeating an exact phrase |
Technical difficulties | Participants did not always receive daily notifications; platform stalled midway through the PRO measures, requiring a few participants to restart | Automated scrolling feature stalled midway through the measures, requiring a number of participants to restart | Occasional malfunctioning of the phrase “repeat that”; challenges terminating the My Daily Wellness app after completion of the daily PRO measures; difficulties receiving the initial system-generated invitation to initiate platform testing |